Shipping Policy

For transparent service, delivery service is limited to addresses in the United States. Every U.S. order receives free standard shipping, and tracking details are supplied after dispatch.

Under this customer standard, the processing window is 1-2 business days and does not include weekends or U.S. public holidays. Estimated carrier delivery then requires another 4-6 business days from dispatch.

Under this customer standard, the shipment notice and tracking link use the contact details entered at checkout. A correct and complete destination is the customer's responsibility; prompt correction requests are welcome but may be too late once fulfillment is underway.

As a practical matter, an estimate is not a guarantee when transport networks, weather, peak periods, address accuracy, or events beyond reasonable control interfere with delivery.

To explain the outcome directly, customers may cancel an unshipped order. After dispatch, the Refund Policy applies, and any tax is charged according to applicable law.

Shipping and tracking assistance: support@touchlandmark.shop or 512-937-2099, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: touchland
Contact email: support@touchlandmark.shop
Phone: 512-937-2099
Physical address: 2548 Ashton Ln, Sevierville, Tennessee, 37876, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)