Refund Policy

For easy reference, a no-reason return or exchange may be requested within 30 days after the order is delivered.

To state the rule precisely, return authorization must be obtained from support@touchlandmark.shop. touchland bears the approved return-shipping expense for change-of-mind returns, exchanges, quality concerns, damage, defects, wrong shipments, and missing merchandise; instructions or a prepaid label will be provided.

To explain the outcome directly, the no-reason program excludes personalized products, clearance and Final Sale items, gift cards, and intimate or hygiene-sensitive goods once opened. These exclusions do not reduce a customer's rights when an item arrives damaged, defective, wrong, or incomplete.

To state the rule precisely, once authorized, pack eligible goods securely with included parts and the original packaging where reasonably available. We inspect the return and send an approved refund back to the original payment method, with posting normally completed by the financial institution in 5-10 business days.

In keeping with our customer promise, an order can be cancelled only while it remains unshipped; after dispatch, the customer must proceed under this Refund Policy.

Authorized return address: 2548 Ashton Ln, Sevierville, Tennessee, 37876, United States

Refund and exchange support: support@touchlandmark.shop or 512-937-2099, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: touchland
Contact email: support@touchlandmark.shop
Phone: 512-937-2099
Physical address: 2548 Ashton Ln, Sevierville, Tennessee, 37876, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)