FAQ

How are processing and transit timed?
As a published store practice, processing is 1-2 business days; once the parcel ships, estimated transit is 4-6 business days.

What is the return and exchange window?
For transparent service, it is 30 days from delivery for no-reason returns and exchanges. We bear approved return-shipping costs for those and quality claims. Personalized items, clearance/Final Sale merchandise, gift cards, and opened intimate/hygiene-sensitive products are preference-return exclusions without limiting defect, damage, mis-shipment, or shortage rights.

Where and when is a refund sent?
As a published store practice, an approved refund returns to the original form of payment, with financial-institution posting ordinarily taking 5-10 business days.

What does the assortment focus on?
Under this customer standard, we focus on Touchland hand sanitizers, body and hair fragrance mists, body sprays, protective mist cases, pouches and wristlets, and curated sets and bundles for on-the-go hand cleaning, personal fragrance refresh, protective carrying, and convenient gifting or multi-product selection. Individual product pages provide the controlling details for options, sets, accessories, and availability.

When and how is support available?
In day-to-day application, contact support@touchlandmark.shop or 512-937-2099, or write to 2548 Ashton Ln, Sevierville, Tennessee, 37876, United States; service hours are Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

What is the cancellation deadline?
For an informed purchase, a cancellation must be requested before shipment; a shipped purchase is handled under the Refund Policy.

Which payment methods are listed?
As the applicable store rule, in USD checkout, the supported cards are Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover.

Is U.S. standard shipping free?
As part of our service commitment, yes. All orders shipped within the United States receive free standard delivery and post-dispatch tracking; no other countries are served.

Merchant Information
Brand/store name: touchland
Contact email: support@touchlandmark.shop
Phone: 512-937-2099
Physical address: 2548 Ashton Ln, Sevierville, Tennessee, 37876, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)